How do I resolve a dispute with a buyer or seller?

Most of the transactions that take place every day on Saturn Place are trouble-free. Occasionally, problems arise between buyers and sellers. Fortunately, most of those problems are easily resolved.

• Talk it over: Buyers and sellers can often resolve a dispute by talking it out with each other. Most problems are the result of a misunderstanding. Often email communications are misinterpreted. Ask the other party for a phone number, and see if you can clarify, discuss, and resolve your differences in a telephone conversation.
• Seek arbitration services: Sometimes it’s best to have a third party involved when trying to resolve a dispute. While we do not recommend any arbitration services, you should be able to find one on the Internet.
• Report fraud: If you suspect that you're a victim of mail fraud (if you have sent payment and haven't received your merchandise), file a complaint with your local U.S. Post Office or Attorney General. Don't hesitate to contact the National Fraud Information Center. If you believe you've been defrauded by a business, you can contact the Better Business Bureau or the Internet Fraud Complaint Center. Also, you can file a complaint with the FTC by contacting the Consumer Response Center by phone: 202-FTC-HELP (382-4357); TDD: 202-326-2502; by mail: Consumer Response Center, Federal Trade Commission, Washington, DC 20580; or using their online complaint form. Although the Commission cannot resolve individual problems for consumers, it can act against a company if there seems to be a pattern of possible law violations.